Reduce Employee Turnover with Playbook

A recent study performed by the National Restaurant Association Educational Foundation, NRAEF, revealed that three out of four restaurant employees believe that the restaurant industry will provide career mobility. While eight of out 10 employees believe that restaurants provide great opportunity for people who want to succeed based on their hard work. Although employees see a career for themselves in restaurants, the industry still suffers from the highest employee turnover rate, 62.6%, in the U.S.

And according to the National Study of Human Resource Practices, Turnover, and Customer Service in the Restaurant Industry turnover is costing restaurants serious money.

• An establishment of 30 will lose $18,200
• A chain of 10 restaurants will lose $182,000
• A chain of 100 restaurants will lose $1.82 million

The study suggests investing in training programs, like MarketingVitals.com’s Playbook, to help combat employee turnover and save money.

Playbook, informs you on which employees are under-performing and what they need training in.  According to the article by Kim Seeling Smith, clear objectives lead to better performances from your employees.  So if you’re able to pinpoint where an employees’ troublesome spots are, they can work towards fixing it. Smith writes,”Your employees needs to know what they must do to be successful in their jobs, and you need have a clearly defined yardstick by which to objectively measure performance.” Playbook gives a percentage value to each under-performing employee.  This numeric value can be communicated as a clear objective or goal for the employees to reach.

Once the objectives are given, it’s important to provide feedback on the teams’ progress.  Smith suggests,”First, give praise where praise is due. So if your staff is doing a good job, be sure to let them know.” Playbook consists of charts and sales projections to easily monitor your employees progression while they’re training. You can provide positive feedback if employees are improving or reinforce objectives if progress remains stagnant.

Playbook is also a great tool to build camaraderie and let top performers get recognition for their hard work. Playbook displays your top performers, referred to as “trainers”, and the under-performers, referred to as the “lineup.” The Playbook‘s lineup must work with the trainer, to improve their performances and in return the trainer acts as a mentor helping them reach their goals. And according to a study mentioned in Smith’s article, teams with members who perform to their strengths are:

• 50 percent more likely to have low employee turnover
• 38 percent more likely to be highly productive
• 44 percent more likely to earn high customer satisfaction scores

The Playbook helps you pinpoint problem areas, set objectives, measure progress and build camaraderie among employees.  If you want to learn more about Playbook or to request a demo of our product, send us an email or contact us via Facebook or Twitter.